Your responsibilities in detail
- Account management and development (approx. 70%)
- Technical excellence: Ensuring quality across all customer processes—ranging from portfolio, residual load, and operational flexibility status to the controlled schedule chain (from calculation to actuals) and economic performance verification against a protected baseline.
- Customer onboarding: Planning and executing onboarding processes, including internal and external coordination regarding asset data, forecasts, interfaces, constraints, roles, and approvals—including for expansions with existing partners.
- Strategy meetings and consulting: Participating in strategy meetings, monthly reporting, and annual strategy/portfolio reviews, as well as providing technical consulting to our partners.
- Regulatory affairs: Managing energy-sector regulatory requirements—monitoring relevant developments, ensuring compliance, and communicating information effectively to internal and external stakeholders (customers, partners).
- Further development of customer solutions: Continuously enhancing solutions in collaboration with Product, Innovation, and Sales—for instance, by integrating additional assets, use cases, or operational flexibility options into ongoing operations.
- Escalations and interface management: Providing support during incidents and escalations—including backup procedures and system restarts—and serving as the technical liaison for our internal teams. Pre-sales support (approx. 30%)
- Potential analysis: Conducting potential analyses and technical economic assessments for portfolios involving PV, PPAs, BESS, or flexible loads—including verifying the existence of dispatchable operational flexibility.
- Providing technical support during sales meetings, defining the appropriate service scope, and demonstrating our "visions" platform.
- Innovation: Collaborating with the Innovation and Product teams to help shape innovative use cases and business models centered on battery storage, photovoltaics, and flexibility.
